JR Kyoto Isetan, February 2025
We held a pop-up event at JR Kyoto Isetan.
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海外配送の対象国・地域は、ページ下部の国・地域選択でご確認ください。
ご注文後に日本で一着ずつ製作し、通常はご注文から約30日で出荷します。輸送と通関には別途時間がかかります。
お支払い前に、価格、色・サイズ・丈などのご指定内容、配送先をご確認ください。 送料と税金・関税の取扱いを、お支払い前にご確認ください。
変更・キャンセル・返品・交換のご相談は、注文番号を添えてメールでご連絡ください。 contact@hauttricot.com 不具合や誤配送、ご注文内容との相違がある場合は、状況をお知らせください。可能であれば写真もお送りください。対応方法と必要な返送手順をご案内します。
受注生産のため、お客様のご都合による返品・交換は原則として承っていません。不良品や誤配送は別途対応します。適用される法律で認められたお客様の権利を優先します。
自宅試着サービスは日本国内向けのサービスです。
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Find out where to see and try on our garments.
Can't find your question?
Help with choosing your size and garment length.
Can't find your question?
Find out how to check production, dispatch and delivery.
Can't find your question?
Information about returns, exchanges and faulty items.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Can't find your question?
Information about changes to orders, delivery addresses and cancellations.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Can't find your question?
Information about washing, storage and repair enquiries.
Can't find your question?
You can try on garments at our Okayama main store. To check a particular sample, contact us on LINE.
Contact us if you need more help
To check a particular sample, contact us on LINE.
Contact us if you need more help
The best choice depends on your usual size, preferred fit and the areas you want to consider. Check each design and its measurements. For help, contact us on LINE with the product name and your fit concerns.
Contact us if you need more help
For products with size and length options, you can choose them at no extra charge. Available options vary by product; check the product page. If you need help, send us the product name and your preferences on LINE.
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Orders are dispatched around 30 days after ordering. Additional shipping charges apply to some regions.
Contact us if you need more help
Check your delivery status using the dispatch notification or tracking information. If you cannot find it, include your order number and contact us using the Contact form.
Contact us if you need more help
We make each piece only as needed, so we do not accept returns or exchanges for a change of mind. If your item is faulty, please contact us within 14 days of delivery.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Contact us if you need more help
For faulty, damaged or incorrectly delivered items, please contact us as soon as possible with your order number and, if possible, photos, using the Contact form. We cover return shipping and offer your choice of a replacement or refund. Your rights under applicable law take priority.
Contact us if you need more help
As a general rule, we do not accept cancellations or changes to orders.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Contact us if you need more help
As a general rule, we do not accept cancellations or changes to orders.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Contact us if you need more help
First check the care label and the care instructions on the product page. Precautions can vary by product. If anything is unclear, contact our staff with the product name.
Contact us if you need more help
As a general rule, we do not offer repairs. For faulty, damaged or incorrectly delivered items, contact us within 14 days of delivery with your order number and photos showing the item's condition, using the Contact form. We will arrange an exchange or refund.
Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.
Contact us if you need more help