Refund policy
Returns and exchanges
Each piece is made to order. We do not normally accept returns or exchanges solely because you change your mind.
Faulty, damaged or incorrectly delivered items
Please contact us as soon as possible after receiving your item at contact@hauttricot.com. Include your order number and, if possible, photos showing the issue. We will explain the next steps and any necessary return procedure. For faulty, damaged or incorrectly delivered items, we cover return shipping and offer your choice of a replacement or refund. Repairs are not generally offered.
Order cancellation and changes
We do not normally accept order cancellations or changes.
Your statutory rights
This policy does not limit any rights you have under applicable law, including any right to cancel, return an item or obtain a remedy. Those rights take priority over this policy. Our request to contact us promptly does not impose a deadline that takes away your statutory rights.
