International Order FAQ

海外配送の対象国・地域は、ページ下部の国・地域選択でご確認ください。

ご注文後に日本で一着ずつ製作し、通常はご注文から約30日で出荷します。輸送と通関には別途時間がかかります。

お支払い前に、価格、色・サイズ・丈などのご指定内容、配送先をご確認ください。送料と税金・関税の取扱いを、お支払い前にご確認ください。

変更・キャンセル・返品・交換のご相談は、注文番号を添えてメールでご連絡ください。 contact@hauttricot.com 不具合や誤配送、ご注文内容との相違がある場合は、状況をお知らせください。可能であれば写真もお送りください。対応方法と必要な返送手順をご案内します。

受注生産のため、お客様のご都合による返品・交換は原則として承っていません。不良品や誤配送は別途対応します。適用される法律で認められたお客様の権利を優先します。

自宅試着サービスは日本国内向けのサービスです。

Find out where to see and try on our garments.

Help with choosing your size and garment length.

Find out how to check production, dispatch and delivery.

Information about returns, exchanges and faulty items.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

Information about changes to orders, delivery addresses and cancellations.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

Information about washing, storage and repair enquiries.

You can try on garments at our Okayama main store. To check a particular sample, contact us on LINE.

To check a particular sample, contact us on LINE.

The best choice depends on your usual size, preferred fit and the areas you want to consider. Check each design and its measurements. For help, contact us on LINE with the product name and your fit concerns.

For products with size and length options, you can choose them at no extra charge. Available options vary by product; check the product page. If you need help, send us the product name and your preferences on LINE.

Orders are dispatched around 30 days after ordering. Additional shipping charges apply to some regions.

Check your delivery status using the dispatch notification or tracking information. If you cannot find it, include your order number and contact us using the Contact form.

We make each piece only as needed, so we do not accept returns or exchanges for a change of mind. If your item is faulty, please contact us within 14 days of delivery.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

For faulty, damaged or incorrectly delivered items, please contact us as soon as possible with your order number and, if possible, photos, using the Contact form. We cover return shipping and offer your choice of a replacement or refund. Your rights under applicable law take priority.

As a general rule, we do not accept cancellations or changes to orders.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

As a general rule, we do not accept cancellations or changes to orders.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

First check the care label and the care instructions on the product page. Precautions can vary by product. If anything is unclear, contact our staff with the product name.

As a general rule, we do not offer repairs. For faulty, damaged or incorrectly delivered items, contact us within 14 days of delivery with your order number and photos showing the item's condition, using the Contact form. We will arrange an exchange or refund.

Where applicable law gives you a right to cancel or return an item, we honour that right. Our ordering guidance does not restrict your statutory consumer rights.

Where do you ship?

We ship to Taiwan, South Korea, Hong Kong, Singapore, Australia and the United States. Select your delivery country or region before placing your order.

When will my order arrive?

Each Haut tricot garment is made in Japan after you place your order. We normally dispatch approximately 30 days after the order date. This is a dispatch estimate; transit and customs clearance take additional time.

What should I check before ordering?

Review the size and length guides, then choose from the colours, sizes and garment lengths available for the product. Size and garment length are separate selections where offered. Before payment, check the price, your selections and the delivery destination.

How do I check payment methods, shipping charges and taxes?

The available payment methods are displayed at checkout. Before payment, please check the shipping charges and how taxes and import duties are handled.

How do I contact you about my order?

For items that match your order, we do not normally accept returns or exchanges solely because you change your mind. Faulty or damaged items, incorrect deliveries, and items that do not match the description or your order are handled separately. Your rights under applicable law take priority.

For changes, cancellations, returns or exchanges, email contact@hauttricot.com with your order number as soon as possible. If an item is faulty, incorrect or does not match its description or your order, please explain the issue and attach photos if available. We will explain the available options and any return instructions.

We handle requests according to your order, the stage of production where relevant, and applicable law. This guide does not limit your statutory consumer rights.

Is home try-on available overseas?

Our home try-on service is available within Japan.

Stores and try-on

Size and garment length

Delivery timing

Returns and exchanges

Changes after ordering

Garment care

Where can I try on the garments?

Is the item I want to see available in store?

Which shape will suit my body?

Can I choose the size and garment length?

When will my order arrive?

How can I check the delivery status?

Can I return or exchange an item?

My item is faulty or differs from my order

Can I change my order or delivery address?

Can I cancel my order?

How should I wash and care for my garment?

Enquiries about alterations and repairs

International Order FAQ

Where do you ship?

When will my order arrive?

What should I check before ordering?

How do I check payment methods, shipping charges and taxes?

How do I contact you about my order?

Is home try-on available overseas?

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