User Guide
Payment Method
Our site accepts the following payment methods:
Credit card
Payment can be made with VISA, MasterCard, AmericanExpress and JCB brand cards.
About delivery and shipping charges
Delivery company: Yamato Transport
Delivery time: 16 business days from order
Shipping fee: Free shipping nationwide (excluding Hokkaido, Okinawa, and remote islands)
- Delivery to Hokkaido and Okinawa will cost an additional 660 yen on top of the regular shipping fee.
- In the case of remote islands, a relay fee may be charged separately, in which case we will contact you before shipping.
- Please note that in some cases, we may change the shipping company to a comparable carrier without prior notice.
Cancellation Policy
Please note that we cannot generally accept cancellations of orders after they have been shipped.
If you wish to cancel before the product is manufactured, please contact us using our inquiry form or by phone (086-206-5440).
Return and exchange conditions
If you find any defects or damage in the product, we will exchange it for a new product if you contact us within 30 days of receiving the product.
Please note that we will cover the return shipping costs for products that are defective or damaged upon receipt.
*The listed sizes are basically measured flat, so there may be some slight errors.
*Depending on your monitor or display environment, the color and texture of the actual product may differ from what you see on your screen.
